Return Policy

At Pakwan Packet, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy to ensure a smooth and fair process. Please read the following terms and conditions for returning products:

 

1. Eligibility for Returns

Items must be returned within 14 days from the date of delivery.

Products must be in their original packaging, unused, and in the same condition as received.

Perishable items, such as food products, are not eligible for return due to health and safety regulations, except in cases of damage or incorrect delivery.

2. Reasons for Return

Damaged Products: If your product arrives damaged, please contact us within 48 hours of receiving the order. Include photos of the damage to help us process your return.

Incorrect Order: If you receive the wrong item or an incomplete order, notify us within 48 hours to arrange a return or replacement.

Change of Mind: We do not accept returns for change of mind on perishable items. Non-perishable items may be returned if in original condition, subject to approval.

3. Return Process

Contact our customer service team at [Customer Service Contact Information] to initiate a return. Provide your order number and a detailed reason for the return.

Once your return is approved, you will receive instructions for shipping the product back to us.

You are responsible for the return shipping costs, except in cases of damaged products or incorrect orders.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.

Shipping fees are non-refundable, except in cases of incorrect orders or damaged products.

5. Exchanges

We offer exchanges for items that are damaged or incorrect. If you wish to exchange an item, contact us to discuss available options.

Exchanges are subject to stock availability.

6. Non-Returnable Items

Perishable products such as food items are non-returnable, except in cases of damage or incorrect delivery.

Gift cards and personalized items are also non-returnable.

7. Contact Information

If you have any questions about our return policy, please contact our customer service team at [Customer Service Contact Information]. We are here to assist you with any concerns regarding returns, refunds, or exchanges.

 

Thank you for shopping with Pakwan Packet. We appreciate your understanding of our return policy.